Minggu, 22 Mei 2011

[B877.Ebook] Download Ebook Customer Service A to Z, by Larry Williams

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Customer Service A to Z, by Larry Williams

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Customer Service A to Z, by Larry Williams

Customer Service A to Z is an excellent training guide for managers and employees. It is an affordable and easy read that will have you rethinking everything you thought you knew about customer service. Within seconds of picking up this book, you will begin to develop a training program that addresses the imperfections in your current customer service model. Customer Service from A to Z speaks the language of the employee and makes a compelling case for continued self-improvement. From the simple to the flagrant, this book has it all and spells it out clearer than any other book of its kind. It is a must read for every employee, manager and business owner!

  • Sales Rank: #10345943 in Books
  • Published on: 2013-01-29
  • Original language: English
  • Dimensions: 8.50" h x .38" w x 5.50" l,
  • Binding: Paperback
  • 168 pages

Review
Customer Service A to Z is an invaluable piece of work for anybody who is interested in building a business upon good, solid sense. In this brief but clear-cut guide, Larry Williams has outlined the basic steps that should be taken for success. --Dick Clark, Entertainment Legend

The best books are the ones that you just can't put down. That's exactly what I experienced with this book. I found it to be filled with common sense and practical ideas that could be put to use by just about anybody in any job! --Shep Hyken, Customer Service Expert & New York Times Best-Selling Author

It is sometimes difficult to implement a company-wide service strategy. However this book details individual improvement characteristics that are easy to follow and can be implemented immediately to increase customer satisfaction in a variety of business applications. --Jim Gibbons, Governor of the State of Nevada

About the Author
Larry Williams is a journalist, radio broadcaster, public speaker and has been a small business owner for 23 years. He proudly served as the personal DJ and Master of Ceremonies for entertainment legend Dick Clark, for private family events. As a journalist, he gained a national reputation for cutting edge concepts and techniques in customer service training and development. In addition to writing for various regional and national magazine publications, he has also authored three books on professional business management, ethical standards and customer service.

He travels the country regularly where he speaks to various groups, organizations and conferences related to the retail, service and hospitality industries. He is the recipient of the American Disc Jockey Association's prestigious Michael Butler Humanitarian Award. In 1991, he wrote the song Jaycee Lee for kidnap victim Jaycee Lee Dugard, whom in 2009 was recovered alive in what has become the most celebrated kidnapping/recovery in modern American history. Williams resides in Reno Nevada with his wife and two children.

Most helpful customer reviews

0 of 0 people found the following review helpful.
Customer Service A to Z...and 1, 2, 3
By Rocky Bourg
As many Amazon customers can attest, Customer Service (CS) is an extremely important component in any purchase, whether it be for a product or service.

Larry Williams has adeptly crafted a book, or more appropriately, a manual that can be use, by rookies and veterans alike, to develop and/or hone a simple but meaningful blue print for providing an effective level of CS that can result in finishing miles ahead of the pack...but you have to actually acquire the book and read it!

Do your customers and your company a solid and read Larry Williams'"Customer Service A to Z". I'm keeping my copy handy to refer to and remind me of what I should be doing as opposed to what I see being done.

0 of 0 people found the following review helpful.
Simple but spot on!
By MommyDJ
We know that over the next year we will be hiring several employees to help us with our business. I have been worried that potential employees would not "get" the customer service standards that we will require of any employee (as well as ourselves). Larry Williams has the answer in his simple, but spot on book. This will be required reading for any new employee... and will be something I will go back to frequently to ensure I am at the top of my game when it comes to how I handle everyday situations with customers and potential customers.

0 of 0 people found the following review helpful.
If you are in business, you need this book!
By Alan Dodson
Larry has taken the concept of customer service to a new level. This book contains ways to service your clients in a manner that will set you apart from the competition. In this current era of impersonal text, email and social media communications, Larry shows you that customer service and client satisfaction is not a forgotten aspect of business. You will enjoy this!

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Sabtu, 21 Mei 2011

[K173.Ebook] Ebook Raising Demons, by Shirley Jackson

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Raising Demons, by Shirley Jackson

In the long-out-of-print sequel to Life Among the Savages, Jackson's four children have grown from savages into full-fledged demons.

After bursting the seams of their first house, Jackson's clan moves into a larger home. Of course the chaos simply moves with them. A confrontation with the IRS, Little League, trumpet lessons, and enough clutter to bury her alive - Jackson spins them all into an indelible reminder that every bit as thrilling as a murderous family in a haunted house is a happy family in a new home.

  • Sales Rank: #45959 in Audible
  • Published on: 2015-06-01
  • Format: Unabridged
  • Original language: English
  • Running time: 581 minutes

Most helpful customer reviews

18 of 19 people found the following review helpful.
The Eisenhower Years and All Those Dears--With Attitude!
By Allen Smalling
Reviewer's Note: After many years out of print, RAISING DEMONS has re-joined LIFE AMONG THE SAVAGES, Shirley Jackson's two wonderful and piquant memoirs of life with children in small-town New England.
.
RAISING DEMONS is the second and last of mystery writer Shirley Jackson's autobiographical accounts of her life as a small-town mommy in bucolic Bennington, Vermont in the Baby Boomer Fifties. Although many of the chapters in this book were originally published as short stories in various women's magazines and the NEW YORKER, in final form together the work functions as a good chronological novel set in the "Together-ness" mid-fifties.

But if the prospective reader thinks that Shirley Jackson's acceptance of the roles of Housewife, Mother of Four and Faculty Wife doomed her to an empty-headed vacuity, think again: there's a universe of verbal subversion going on in her mind and on these pages.

At the time RAISING DEMONS opens little Barry, with the remarkably flexible nomenclature characteristic of this family now called "Mr. Beekman," is headed firmly toward toddlerhood and the older children (counting upwards Sally, Jannie, and elder son Laurie) are all spaced conveniently three years apart. And that, to hear her tell it, may be just about the only orderly domestic act Mrs. Stanley Hyman, the social and familial name for Our Heroine Shirley Jackson, saw to conclusion. Not that her children were outrageously disruptive or combative (but perhaps a bit more than other people's kids, she worries) -- but they certainly had their own ways of talking and thinking.

Laurie fell in love with jazz and jivester slang, to the point where his father started fining him for that "oleaginous jargon" as though terms like "real cool" were real obscenity. Jannie's take on logic was to enter a house filled with toxic gas from a dead, antique refrigerator and when her mother confronted her with "That sign says DO NOT ENTER," countered with "I didn't think you meant me." (And I thought that trait only emerged in adolescence!) Sally so desperately wanted to help Laurie find a critical gym shoe for his basketball game that she ignored Dad's edict not to perform white magic:
" 'Laurie's shoe is weaker and creaker and cleaker and breaker and fleaker and greaker . . .' Sally wound through the study, eyes shut, chanting. Barry came behind her, doing an odd little two-step. . . 'Now wait a minute here,' my husband began. . . . 'We're just untending,' Barry explained reassuringly."

Quite often Shirley graciously consents to make herself the butt of the humor--and then, like a good mystery writer, offers a twist ending as she barbs her way out. When her husband joins the faculty at Bennington College, watch how la Jackson confesses mixed feelings about hubby's (all-girl) students as she breaks dams of faint praise: "I never saw any student, of whatever year, kick a sick cat. They were, as I say, neat, well-mannered, and demure. Their clothes were subdued, sometimes so much as to be invisible. . . "

As with LIFE AMONG THE SAVAGES, even the most trivial of domestic upsets turn, in Jackson's high prowess, into high drama. And RAISING DEMONS is consistently funny and consistently filled with a wide variety of humor: sitcom-but-twisty outcomes, barbed repartee, and perhaps best of all the legendary Shirley Jackson revelations of the occult on brilliant display, here a kind of mythical kiddie-occult that at times out-Tolkiens Tolkien. All from their own little minds, too, which makes it all the more endearing and frightening. I know Modern Moms who have read RAISING DEMONS and love it for its pinpoint accuracy of family life, archaic references to dry-clutch automobiles and afternoon newspapers notwithstanding.

(this graf is new for 2016): Unlike the steady-selling LIFE AMONG THE SAVAGES, Jackson's RAISING DEMONS has tended to slip in and out of print in recent times (I don't know why). Until recently all we had new was a two-in-one edition of LIFE AMONG THE SAVAGES and RAISING DEMONS put together by the Quality Paperback Book Club people, which has now become a little hard to find. In 2015, the situation changed for the much-better when a new trade paperback edition of DEMONS was released, to match an earlier re-release of SAVAGES. I'm not crazy about these new editions' cover art but who cares -- both books are available new, and that's a blessing.

18 of 21 people found the following review helpful.
My All-Time Favorite
By Jayne S
I received "Raising Demons" as a gift from my teacher in 8th grade (1972) and have read it hundreds of times. I even named my children after the children in the book and find that all-too-often my life as a busy mother parallels Ms. Jackson's, even though the book takes place decades ago. The children are realistically eccentric, the relationships true, the pets demanding, and the house... well, anyone who has ever bought an old house will surely recognize the situations found here.

3 of 3 people found the following review helpful.
More about the Jackson family
By L O'connor
This is the sequel to 'Life among the savages', which describes the trials and tribulations of raising four children. Here we have more about the Jackson children as they grow older and more complex. Shirely jackson is wonderful at describing the weird behaviour of children, and the sometimes even weirder behaviour of adults. There's a wonderful description of the tensions that occur between mothers while watching a Little League baseball match in which her older son is playing, and a very funny account of a trip to New York, where her daughter Sally has her own unique view of the Empire State Building. Shirely Jackson describes the ups and downs of family life with great humour and a complete lack of sentimentality. She is very sound on the subject of husbands. Writing about the trials of being a faculty wife, she says "naturally a husband presents enormour irritations no matter what he is doing" (how could anyone argue with that?) Whether she is writing about a dangerous refrigerator, a daughter who does magic, or a husband judging a beauty contest, she is always very entertaining and very funny.

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Jumat, 20 Mei 2011

[J320.Ebook] PDF Download Effective Academic Writing 2e Student Book 2, by Alice Savage, Patricia Mayer

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Effective Academic Writing 2e Student Book 2, by Alice Savage, Patricia Mayer

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Effective Academic Writing 2e Student Book 2, by Alice Savage, Patricia Mayer

Effective Academic Writing, Second Edition provides the tools necessary for successful academic writing:

-Step-by step Writing Process guides and refines writing skills.
-Timed Writing practice prepares students for success on high-stakes tests.
-Online Writing Tutor on Oxford Learn improves academic writing inside and outside the classroom.
-Online Grammar Practice provides extra practice where and when your students need it the most.

Step-By-Step Instruction takes students through the complete academic writing process starting at the sentence level and ending with the researched essay.

  • Sales Rank: #94315 in Books
  • Brand: Brand: Oxford University Press, USA
  • Published on: 2012-03-13
  • Original language: English
  • Number of items: 1
  • Dimensions: 8.40" h x .40" w x 10.90" l, 1.00 pounds
  • Binding: Paperback
  • 168 pages
Features
  • Used Book in Good Condition

About the Author
fm.author_biographical_note12

Most helpful customer reviews

1 of 1 people found the following review helpful.
I was surprised and disappointed by the number of errors and typos in this ...
By Bluestem
I was surprised and disappointed by the number of errors and typos in this textbook. You definitely can't rely on the answer key provided since that also contains errors!
While it's a nice feature of this textbook to have so many online resources, it's also overload in the sense that the student needs a learning curve in order to navigate these resources.

0 of 0 people found the following review helpful.
Great!!!!
By Huang
This book is pretty good for the essay. I like it and it helps a lot. If you want to improve your writing skills, i command it for you.

0 of 0 people found the following review helpful.
Good
By Marlon Gabriel Perez Calvetti
It is a Brand new book, but it arrived bent... Even though the cover package was crasched all over.... anyway it is save and sound now

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Minggu, 15 Mei 2011

[K143.Ebook] Download Ebook 100 Baggers: Stocks That Return 100-To-1 and How to Find Them, by Christopher W. Mayer

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100 Baggers: Stocks That Return 100-To-1 and How to Find Them, by Christopher W. Mayer

This book is about 100-baggers. These are stocks that return $100 for every $1 invested. That means a $10,000 investment turns into $1 million. Chris Mayer can help you find them.

It sounds like an outrageous quest with a wildly improbable chance of success. But when Mayer studied 100-baggers of the past, definite patterns emerged.

In 100-Baggers, you will learn:
-The key characteristics of 100-baggers
-Why anybody can do this (It is truly an everyman's approach. You don't need an MBA or a finance degree. Some basic financial concepts are all you need.)
-A number of crutches or techniques that can help you get more out of your stocks and investing

The emphasis is always on the practical, so there are many stories and anecdotes to help illustrate important points.

You should read this book if you want to get more out of your stocks. Even if you never get a 100-bagger, this book will help you turn up big winners and keep you away from losers and sleepy stocks that go nowhere.

After reading 100-Baggers, you will never look at investing the same way again. It will energize and excite you about what is possible.

  • Sales Rank: #18255 in eBooks
  • Published on: 2015-12-10
  • Released on: 2015-12-10
  • Format: Kindle eBook

Review
100-Baggers is a great read! Chris Mayer has distilled a good deal of the essence from stocks that have grown 100-fold or more in price. Such outcomes happen much more frequently than we might think. Mayer's intense curiosity and his wide reading of many obscure investing books enable him to bring us much useful wisdom to aid our search for these investment gems. And like Joel Greenblatt, he writes in an interesting, unpretentious way. Bravo, Maestro Mayer! --John L. Schwartz, MD (CEO, Chairman of Value Investing Congress)

First of all, this subject matter is fascinating! It is something every investor at any stage should understand. Rather than relying on hunches or cocktail party ideas, Chris Mayer's book really tries to uncover where the best ideas can come from. If you don't work in the mining or energy sectors or technology or biotech areas where early hot picks can do very well, one needs a formula to follow. Mayer has shown those bright enough to get a copy of his book how to uncover future potential 100-baggers! --David A. MacNicol (President, Portfolio Manager at MacNicol & Associates Asset Management Inc.)

About the Author
Christopher Mayer is the editor and founder of two popular investment newsletters: Mayer s 100x Club and Mayer s Special Situations. He is also author of two best-sellers: Invest Like a Dealmaker: Secrets from a Former Banking Insider and World Right Side Up: Investing across Six Continents. He s been a guest on CNBC, Fox, CNN Radio and other radio and TV programs across the country. Mayer has traveled to over 30 countries in search of great investment ideas.

He graduated magna cum laude with a degree in finance from the University of Maryland and has an MBA from the same institution. He worked as a corporate banker for a decade before starting his newsletter in 2004. He lives and works in Gaithersburg, Maryland.

Most helpful customer reviews

23 of 24 people found the following review helpful.
Mayer Makes the Case For Big-Game Hunting in the Stock Market
By SC in Santa Clara
Chris Mayer revisits Thomas W. Phelps' 1972 book "100 to 1 in the Stock Market". Mayer brings it up to date and adds his own insights as a former banker (corporate lender) and a longtime newsletter writer. Through the book Mayer generates a list of things to look for in a potential 100-bagger company, and adds color with the stories from companies that have achieved 100-bagger status. Mayer writes in a very approachable and interesting way that any investor can enjoy. Chris Mayer encourages you to think more like a patient big-game hunter and less like a slow-and-steady handicapper at the racetrack. Mayer liberally quotes Munger and Buffett to give legitimacy to the approach.

Mayer, a newsletter writer with an enviable stock-picking record, is so taken with this 100-bagger concept that he has changed the thrust of one of his newsletters to finding 100 baggers (calling it "Mayer's 100x Club"). I'm a subscriber, and love the new focus. I have long been a value or growth-at-a-reasonable-price investor. This is a very different approach, discounting just value and setting forth new criteria for determining a reasonable price.

14 of 14 people found the following review helpful.
A great book for aspiring investors
By MicroCapClub
Studying 100-Baggers is important because most were microcaps when they started their ascent. We’ve actually had ten 100-Baggers that made this incredible journey in just five years. In 1972, Thomas Phelps wrote “100 to 1 in the Stock Market”. Phelps studied the 365 stocks that returned 100 to 1 (aka 100-Baggers) between 1932 and 1971. You can find some great nuggets of wisdom in his book.

Chris Mayer picks up where Phelps left off analyzing all 100-Bagger stocks from 1962-2014. Chris Mayer’s “100-Baggers: Stocks That Return 100-To-1 And How To Find Them” is a very easy (

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Jumat, 13 Mei 2011

[E172.Ebook] Get Free Ebook , by Derek Robinson: A Good Clean Fight, by -Cassell-

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, by Derek Robinson: A Good Clean Fight, by -Cassell-

  • Sales Rank: #11483383 in Books
  • Published on: 2004
  • Number of items: 2
  • Binding: Paperback

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Rabu, 11 Mei 2011

[R134.Ebook] Get Free Ebook Marine Life and the Sea (Wadsworth Biology Series), by David H. Milne

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Marine Life and the Sea (Wadsworth Biology Series), by David H. Milne

This introductory text covers the principles of marine biology, including marine organisms and their ecological interactions, and the role of ocean mechanisms and marine organisms in maintaining global stability. In addition this book covers the following aspects more completely than most texts: (1) an expanded view of the whole earth and the human role in it, including global warming, UV damage to marine systems via ozone depletion, and possible Gaia feedback mechanisms; (2) fisheries, a topic that is essential to understanding the human/sea relationship but has been traditionally ignored by marine biologists, (3) a much better treatment of marine life in the geologic past.

  • Sales Rank: #1708565 in Books
  • Brand: Brand: Cengage Learning
  • Published on: 1994-10-27
  • Original language: English
  • Number of items: 1
  • Dimensions: .71" h x 8.47" w x 10.85" l, 2.34 pounds
  • Binding: Paperback
  • 512 pages
Features
  • Used Book in Good Condition

Review
PART I: THE GLOBAL OCEANS 1. Geographic and Geologic Features of the World's Oceans 2. Moving Ocean Waters and Their Relationship to Life PART II: LIVING IN SEAWATER 3. The Responses of Organisms to Sea Temperature, Salinity, and Dissolved Gases 4. Uses of Underwater Light and Sound 5. Adaptations to the Weight and Density of Water PART III: THE MARINE ORGANISMS 6. Bacteria, Protists, Plants, and Fungi 7. Invertebrate Animals in the Sea 8. The Marine Vertebrates I: Fishes, Sharks, and Kin 9. The Marine Vertebrates II: Birds, Reptiles, and Mammals PART IV: MARINE ECOLOGY 10. Populations, Communities, and Ecosystems 11. Energy in Ecosystems 12. The Movements of Materials Through Ecosystems 13. Communities and Ecology of the Offshore Oceans 14. Life in Shallow Water 15. Stability and Change in Marine Communities 16. Long-Term Change in Communities PART V: THE HUMAN IMPACT ON THE SEA 17. Additions of Materials to the Oceans 18. Changing the Oceans by Harvesting Organisms 19. Changing the Oceans by Changing the Atmosphere The Author's Last Word / Appendixes / Glossary / Index

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1 of 1 people found the following review helpful.
Great Book at an Exceptional Price
By J. Powell
This book contains detailed information presented in a logical manner. The photography is exceptional. Purchased for my Marine Biology class in college. Most of my classmates paid over $130 for the same book. Book arrived new in shrink wrap.

1 of 1 people found the following review helpful.
Thorough Overview
By L M Bade
This book is the text for my marine science course, and I've found it to be a good reference. It's a very good and thorough text, and it provides an excellent overview to the discipline.

1 of 1 people found the following review helpful.
Marine Life and the Sea
By J. P.
Great book! My daughter is home schooled and this is one of the books she needed for one of the required classes.

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